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All companies and organizations need to do the following in order to be successful and profitable:
Our last blog discussed the value of investing in research and information gathering up. We also listed a few of the key items research can tell us. But how does this information benefit us if we don’t respond to it and use it?
Even more important than what you uncover with research is what you can gain by analyzing it and applying what you have learned:
At one time or another every business owner has asked herself, “Why didn’t they buy from us?” What makes a consumer choose a certain company to fill their needs and wants?
Every buyer has a specific journey he or she takes when selecting a product or a service to fill a need. Take a person who is getting sick as an example. The first thing they do is become aware that they are not feeling well. Their throat gets scratchy, nose becomes runny, and their head hurts. They know something is wrong with them and they need to find relief. So they get on the Internet and start googling their symptoms and chatting friends on Facebook to find out what is wrong. This buyer is in the Awareness Stage of their buying journey.
Buyer’s Journey is probably one of the most important foundational components of helping any business build their marketing strategy, tools, and messages. Understanding the stages your customers go through before they make the ultimate decision to buy your product or service will benefit your marketing efforts and help to shorten your sales process.
Here are a few key items to understand about the Buyers Journey:
So you have a great product or service to offer. That’s good, but it’s only part of your business. Now you need to have a great marketing plan to attract and engage your customers.
Without customer buy-in, it doesn’t matter how amazing your product or service is. Your prospective customers need to see how your business offers what they need and will somehow improve their lives. Most companies also depend on repeat customers, so engaging your current customers to help them buy-in over and over again is another key to success.
Abram’s Bed – The Safety Sleeper is a fully enclosed & portable bed developed by a mom who saw a great need in the special needs market place. During her own struggles with keeping her autistic son safe an night time, as he was prone to night wandering and other sleep issues due to his diagnosis, Rose began developing solutions to protect her son and give she and her husband peace of mind in the night. From that need and great innovation, The Safety Sleeper was born.
One of the most important aspects of successful marketing is positioning yourself as an expert in your industry. The key to doing this is providing consumers with information they need to address their concerns before they have to voice those concerns to you. This is a proactive form of marketing that will help ensure you are recognized as a reliable leader in your industry. Here are some key action steps to take to achieve and maintain your expert status:
Think about the last time you set out to purchase a vehicle. How did you make that purchasing decision? You went through four distinct steps. First, you became aware that you needed a new vehicle. Second, you searched for information. Third, you evaluated the alternatives and lastly, you made a purchase decision.
Regardless of what your product or service is, understanding what your customers think of both you and your competitors is key. While you may have an idea of who your competitors are and what they do, ultimately you aren’t the ones making the purchasing decisions. Fortunately, there are many ways to scope out your customers’ views and one of the easiest ways is through the use of social media.
Social media is defined as the interaction of people through online networks and communities. Facebook and Twitter are the two biggest examples of social media, and both can be used to see what your customers are really thinking.
Building a relationship with your customers has several advantages. From increasing perceived value to enhancing the overall customer experience, building relationships with your customers is crucial to your business’s long-term success. Unfortunately for most businesses, they are neglecting to consider the impact that customer relationships have on their business and ultimately their bottom line. In an interesting study conducted in the 2013 Customer Satisfaction Report, clients of over 200 IT companies were questioned about their loyalty. The study showed that one in six clients were “at risk” of leaving or cancelling their contracts because of customer service issues.
Differentiating your brand can be a seemingly difficult task in a world that is quickly globalizing. Social media, blogs, email, and search engines in general have broken the barriers in the business world as we know it. Target markets now have access to millions of companies that offer the same services or products that you do. So how do you distinguish yourself and set your brand apart from your competitors?
Parallax Power Supply is an electrical supplier to the RV OEM (Original Equipment Manufacturer) market. This company is a great example of going above and beyond in their customer engagement and communication. Although RV Dealerships don’t buy directly from Parallax, they recognize the importance of building relationships and communicating with dealerships to strengthen their brand in their industry.
Schedule a free 30-minute consultation, and we’ll help you uncover creative ideas to stay in front of your customers and ways to welcome them back once this time of economic uncertainty has passed.
Learn how to effectively use social media to build your brand and cultivate a loyal fan base.
This consultation includes the following components:
Interview: Element212 will review:
Recommendations:
Learn how to optimize your website and improve your website’s ranking in search engines such as Google.
This consultation includes the following components:
Approach: Element212 will provide:
Recommendations: You will receive:
Duration: 7-9 Weeks
We’ll take an in-depth look at your brand, communications & buyer’s journey to devise a comprehensive marketing strategy that works.
This consultation includes the following components:
Interview: One-on-one interviews with team members & customers or clients to uncover:
Survey: Online customer & team surveys
Analysis: Current marketing audit
Report & Recommendations: In-depth overview of your customer’s and team member’s brand perceptions along with a comprehensive marketing strategy and a Gantt timeline for the following:
Duration: 14 days
Ready to step up your marketing? We’ll identify opportunities and develop a plan that capitalizes on those findings.
This consultation includes the following components:
Interview: Half-day team interview to uncover:
Survey: Online customer & team surveys
Analysis: Current marketing audit
Report & Recommendations: Data gathered to bridge the gap between customer & company perspectives with insights to shorten the sales cycle. This report includes marketing strategy recommendations and a Gantt timeline for the following: Website Social media Print marketing Digital advertising Public Relations
Duration: 5 days
We’ll take a look at your brand and identify opportunities for the advancement of your marketing efforts.
This consultation includes the following components:
Interview: Half-day team interview
Survey: Online customer & team surveys
Analysis: Current marketing strategy
Report & Recommendations:
High-level overview of your customers’ & team members’ brand perceptions along with marketing strategy recommendations and a Gantt timeline.
Duration: 3 days
We’ll help identify your customers’ buyer’s journey and how you can influence their purchasing decisions.
This consultation includes the following components:
Interview: Up to 10 customer interviews
Survey: Online quantitative customer survey
Analysis: Secret Shopping (when applicable)
Report & Recommendations: Insights into the decision-making process your customers go through when researching, considering, and ultimately deciding where they make their purchase. This report also includes marketing recommendations along with a Gannt timeline.
Duration: 7 days
Let’s take a look at your team’s internal and external communication processes and identify opportunities for improvement.
This consultation includes the following components:
Interview: Half-day team interview
Survey: Online anonymous team survey
Analysis: Secret shopping (when applicable)
Report & Recommendations: Insights report showing gaps and opportunities for internal communications & processes and marketing recommendations with a Gantt timeline.
